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Jobs at VinoPRO

Tuscon - Sales Manager

Location: Tucson, AZ

Type: Full Time

Min. Experience: Manager/Supervisor

Call Center Sales Manager Job Description:

VinoPRO is looking to hire an experienced Call Center Sales Manager to assist in opening our new Tucson Sales Office and manage it moving forward. The Sales Manager will supervise 3-5 new sales reps and also personally sell wine over the phone. As a manager at VinoPRO excellent customer service and communication skills are required as well as the ability handle the toughest of customer escalations with grace and confidence. An excellent call center manager must be organized, reliable, results-driven and professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

VinoPRO, Inc. Company Overview:

Wineries hire our company to be their professional sales team. We talk with customers who have visited their tasting rooms, joined their wine clubs, and signed up for their mailing lists. These warm leads enable us to have personal conversations and sell as much wine as we possibly can while strengthening the relationship between the winery and its customers. We represent many prestigious winery clients across the industry, from Oregon and Washington to Napa and Sonoma, to wineries in the Central Coast and Southern California. VinoPRO has won Best Places to Work and Inc. 500 Awards for 3 years in a row. Our start-up culture is like nothing you've experienced before!


·         Develop objectives for the call center’s day-to-day activities

·         Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

·         Collect and analyze call-center statistics (sales rates, costs, number of calls etc.)

·         Assume responsibility of budgeting and tracking expenses

·         Hire, coach and provide training to personnel to maintain high customer service standards

·         Monitor and improve ordering, telephone handling and other procedures

·         Evaluate performance with key metrics (accuracy, etc.)

·         Prepare reports for different departments or upper management


1 - 2 months of Manager Training in Tempe and CA - Travel required for training

  • Minimum of 2-3 years Call Center Sales Management Experience
  • Proven success and top performance as call center manager or similar position
  • Experience in call center sales is required
  • Knowledge of performance evaluation and goal setting
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated


Competitive Hourly + Commission + Performance Based Bonuses

Full Benefits Package including Health, Dental, and Vision Insurance and Life Insurance Policy

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Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Do you live within 45 Minutes of Tucson?*
What City do you live in?*
Are you available to work the following hours?
Monday 10:30am - 7:00pm
Tuesday 10:30am - 7:00pm
Wednesday 10:30am - 7:00pm
Thursday 10:30am - 7:00pm
Friday 9:30am - 6:00pm
5 Saturdays per year 10:00am - 2:00pm*
If we were to offer you the position, when would you be able to start?*
Do you have any limitations that would prevent you from lifting a 40 lb case of wine?*
Please give us your salary history for the past ~4 years. This should include a base salary as well as any "potential" bonuses you were eligible for.*
Human Check*